Return Policy for Hanny Mobile

We strive to provide high-quality, fully functional electronics. Our return policy is designed to ensure that your purchase experience is smooth and straightforward. Please read the policy below for information regarding returns and exchanges.

1. Return Window

• 15-day return window from the date of purchase.

• Returns must be requested within this period. After 15 days, we cannot accept returns.

2. Eligibility for Returns

• Products must be in the same condition as when purchased and fully functional.

• Electronics must include all original packaging, accessories, and documentation.

• Items marked as “final sale” or “clearance” cannot be returned unless defective.

3. Reasons for Return

You may return your product if:

• Changed your mind: We accept returns for items you no longer wish to keep, as long as they meet the return condition requirements.

• Defects: If a product was faulty at the time of sale, we will arrange for a replacement or a refund.

• Incorrect item received: If you received the wrong item, we will accept a return and provide a full refund.

4. Exchange Policy

• We offer exchanges for items of equal or greater value within the 15-day return window. If exchanging for a higher value item, the difference must be paid.

5. Refund Process

• Refunds will be issued to the original payment method.

• For defective products, refunds include the full purchase price and any applicable taxes.

• Non-defective products will receive a refund of the purchase price minus any handling or restocking fees (if applicable).

6. How to Return an Item

• To initiate a return, please contact us at [store email] or visit our physical store with your proof of purchase.

• We reserve the right to inspect all returned items before issuing a refund or exchange.

• If the return is due to a fault or error on our part, we will cover return shipping costs.

7. Non-returnable Items

• Products damaged by misuse, neglect, or unauthorized repairs are not eligible for return.

• Items that do not meet the return requirements or have been used improperly will not be accepted.

8. Consumer Rights

Under Canadian law, consumers have the right to:

• A refund if the product is defective or not as described.

• Request repairs or replacements if the product is faulty within a reasonable period.

For more detailed consumer rights information, please visit ISED Consumer Affairs.